Refund policy

Refund Policy

At Novariq™, we want every customer to have a positive shopping experience. If there is an issue with your order, please contact us and our team will review your request.

Return Eligibility

Returns may be accepted within 14 days after delivery.

To be eligible for a return:

- The item must be unused
- The item must be in its original condition
- The item must include all original packaging and accessories
- Proof of purchase is required

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of:

- The product
- Packaging
- Order information

We will review the issue and provide a solution.

Non-Returnable Items

The following items may not be eligible for returns:

- Gift cards
- Clearance items
- Final sale products
- Personal or customized items
- Used or damaged items caused by customer handling

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you about approval.

Approved refunds will be processed back to the original payment method.

Banks and payment providers may require additional processing time.

Order Cancellations

Orders can only be canceled before they have been processed or shipped.

Contact: